Company: The Black Hole Group

- Demonstrates the ability to lead, be proactive and have initiative.

- Overseeing the daily operations on shifts.

- Ensure proper uniform, punctuality and grooming are according to company policy and standard.

- Maintaining a positive environment and culture which provides fast, efficient and friendly service for both customers and staff

- Maintains a clean and organized environment and when necessary assist with the packing of stocks.

- Responsible for planning and scheduling of staff.

- Provide guidance and set examples for staff to ensure that Standard Operating Procedures are maintained and followed.

- Proactive in solving customer’s problems and providing satisfactory solutions to various situations.

- Perform and supervise POS duties and Front of House duties including ordering, serving, greeting of customers, opening and closing procedures.

- To identify and report any potential work hazards, operational, inconsistencies, machines break down to the Operation Manager. To investigate and document these incidents if required.

- “Owner” and Role Model of the service initiative during his/her shift.

- Ensures that all cash transactions and handling procedures are upheld. He/she is accountable for the funds when on shift.

REQUIREMENT:

- Passionate about service

- Minimum education requirement of O levels and above.

- Minimum one year of previous supervisory role in the F&B industry.

- Outgoing personality and a go-getter.

- Enjoy challenges and able to cope in a fast paced environment

- Excellent verbal and communication skills.

- Basic computer and Microsoft skills required.

- Must have the ability to work overtime, on special events, weekends and Public Holidays when needed.

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